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Competences
Experience
Receptionist
White Hill Hotel
2024-05 - 2026-09
Greeted visitors and managed incoming calls, ensuring a professional and welcoming front‑desk environment. Scheduled and coordinated appointments, improving workflow and reducing conflicts for staff and guests. Maintained accurate records and regularly updated databases to support reliable information retrieval. Arranged transportation and concierge services, enhancing overall guest convenience and satisfaction.
Jewelry Maker
Fusion
2022-11 - 2023-02
Polished and assembled intricate metal and jewelry components to achieve flawless finishes and long‑lasting durability. Shaped and fused precious metals with precision, increasing design complexity and production efficiency for unique collections. Managed material inventories and adhered to quality standards throughout the manufacturing process.
SDS Support
Barrister Call Center | Bluestar Shopping Center
2022-04 - 2022-09
Resolved complex client inquiries related to service data systems, boosting first‑contact resolution rates and overall customer satisfaction. Implemented automated troubleshooting scripts that accelerated issue identification, reducing resolution time. Facilitated communication between technical teams and clients, providing accurate ETA updates and improving scheduling reliability.
Formation
Information Technology, University Aleksander Moisiu, Durres
Langues
Albanian
fluent
English
advanced
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